CQC Registration
Support to define the correct legal entity, regulated activities, service types and locations; prepare the statement of purpose and required evidence; and plan for any registered manager application.
Primary Care CQC support
CQC Support for Online Medical & Telehealth Services
CQC registration, compliance and inspection support for online medical and telehealth providers in England.
CQC scope and registration
Online care can involve several regulated activities
CQC regulates online primary care providers in England where they deliver regulated activities by digital means. CQC identifies treatment of disease, disorder or injury, remote triage and medical advice, and diagnostic and screening procedures as commonly relevant.
The registration position therefore depends on what the online service actually does, including prescribing, diagnosis, triage, investigations and follow-up responsibilities.
Provider type × service intent
Practical CQC support at each stage
CQC Compliance
Governance, policies, audits and evidence systems aligned to the regulations and the evidence CQC expects for the service actually delivered.
Inspection Preparation
Focused preparation against relevant Quality Statements, leadership readiness, staff understanding and evidence of safe delivery.
Mock Inspections & Audits
A proportionate review of records, governance, people’s experience, processes and outcomes, followed by a prioritised action plan.
Your operating model
Map the digital clinical pathway before registration
Define how patients are assessed, how identity and consent are handled, who makes clinical decisions, how prescribing is governed, how safeguarding works remotely and how urgent or unsuitable cases are escalated.
CQC registration depends on the regulated activities actually carried on and any applicable exceptions. The service label alone does not determine registration.
Service-specific priorities
What we focus on
Remote consultation safety
Review identity, consent, clinical assessment and escalation arrangements.
Prescribing governance
Test prescribing decisions, medicines safeguards, monitoring and follow-up.
Continuity and referrals
Check test results, referrals, handovers and routes into face-to-face or urgent care.
Official CQC references: CQC online primary care services · CQC scope of registration
From evidence to action
Prepare for a useful CQC review
We review the service model, registration position, policies, governance and evidence against the CQC requirements that apply to the activities being delivered. Where the scope is uncertain, the first step is to establish the correct regulated activity before treating generic guidance as applicable.
Our work builds on your existing systems. The provider retains responsibility for safe delivery and ongoing compliance.